Updates on schedule
Updates and extensions follow a schedule you know in advance.
Support & maintenance
One contact for everything after go-live.
What it is about
Software ages. Browsers change, security flaws come to light and your processes move on. We take care of maintenance, support and further development for the websites and applications we have built. Through our brand cloudshift® you sign a support contract with agreed response times, with a helpdesk available around the clock, 365 days a year, if you need one. When a security flaw becomes known, cloudshift® installs the update straight away instead of waiting for the next maintenance window.
Visit cloudshift.de(opens in a new tab)What’s included
- 01
Support contracts
Contracts with a defined scope and agreed response times, arranged through cloudshift®.
- 02
Helpdesk up to 24/7
A ticket system and named contacts, available up to around the clock, 365 days a year, depending on your contract.
- 03
Maintenance and updates
Security and version updates for CMS, frameworks and libraries, planned and tested.
- 04
Managed services
cloudshift® runs and maintains your systems and applies security updates immediately after an incident, even outside the maintenance schedule.
- 05
Proactive monitoring
cloudshift® monitors availability and performance and responds as soon as readings look unusual, rather than waiting for an outage.
- 06
Further development
New features in regular releases, prioritised by benefit.
- 07
Onboarding
Guides and a support portal for new teams or tenants getting started.
What you get
Direct contact
Whoever calls speaks to people who know the code and your processes.
Work
