Decisions with evidence
Debates about taste end, because recordings show what happened.
UX research
Before anything is built, users show you where it sticks.
What it is about
In the project room, everyone quickly agrees on how customers use the website. In the usability test, they miss the button, do not know the technical term and give up on page three of the form. We watch your users carry out real tasks, ask follow-up questions where needed and turn what we see into a prioritised list of changes.
What’s included
- 01
Usability testing
Users complete tasks on your website, app or prototype while we observe and ask questions, in person or over video.
- 02
Interviews
Conversations about habits, expectations and frustrations before a concept exists.
- 03
Surveys
Online surveys when you need many voices, for example before a relaunch.
- 04
Existing data
Search terms, support tickets and analytics show where users look and where they fail.
What you get
Fewer expensive fixes
Problems surface in the prototype. After launch, every change costs development time.
Work
