Volksbanken Raiffeisenbanken SLA Compliance Tool

With 1,100 independent banks and close to 13,000 branches, Volksbanken Raiffeisenbanken cooperative banks are one of the most successful banking groups in Germany. For this organization, we developed a system to monitor internal requirements for approval of commercial and personal loans. The goal: speed up credit approval and identify potential delays. The SLA compliance tool we developed maps complex workflows digitally. Through the automated notification system, defined recipients are notified of important events. The integrated reporting system enables evaluation in real time.

Client

Volksbanken Raiffeisenbanken

Project Scope

Concept, workflows, user experience & design, technical implementation, technical operation

Devices

Desktop, tablet

Technology

Microsoft SharePoint, Microsoft .net

Technical Operation

www.cloudshift.de

All processes always in view

An overview screen shows all current loan applications of a branch.

Reporting in real time

Reports are accessible via a dashboard in real time, but can also be exported as a PDF.

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